Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name and email address.
• Information submitted through contact or support forms.
• Support request details.
• Files, screenshots, logs, or other attachments you choose to provide.
• Communications you send to us.

We may also automatically receive limited technical information when you use our website, such as:

• IP address.
• Browser and device information.
• Date and time of requests.
• Pages or resources requested.
• Basic server and security logs.

We do not intentionally collect sensitive personal information through our general website or support forms. Please avoid including passwords, authentication credentials, financial information, or other sensitive information in support requests or attachments.

How We Use Information

We may use collected information to:

• Respond to questions and support requests.
• Diagnose bugs and technical problems.
• Provide and improve our products and services.
• Communicate with users and customers.
• Maintain the reliability and security of our systems.
• Prevent spam, abuse, fraud, or unauthorized activity.
• Maintain records of support and business communications.
• Comply with applicable legal obligations.

We do not sell personal information.

Support Requests

When you submit a support request, we may store the information you provide, including your name, email address, selected product, issue type, message, and any attachments you voluntarily upload.

Support information is used to investigate and respond to your request and may also be used to improve the relevant product.

Product-Specific Privacy Policies

ABTech Group develops and operates multiple software products. Individual products may collect or process information differently depending on their functionality, platform, integrations, and services.

When a product has its own Privacy Policy, that policy may provide additional information about:

• Information processed by the product.
• Device permissions and local data storage.
• Cloud services and third-party integrations.
• Analytics or diagnostic information.
• Data retention and deletion.

If there is a conflict between this general Privacy Policy and a product-specific Privacy Policy regarding the operation of that product, the product-specific policy controls for that product.

Cookies and Similar Technologies

Our website may use cookies or similar technologies when necessary for website functionality, security, session management, or administrative features.

If we introduce analytics, advertising, or other technologies that materially change how visitor information is collected or used, we may update this Privacy Policy and provide additional notices or controls where required.

Third-Party Services

Our website or products may interact with third-party platforms, hosting providers, infrastructure providers, application stores, email providers, or other service providers.

Those providers may process information according to their own terms and privacy policies. Links to third-party websites or services do not mean that ABTech Group controls their privacy practices.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing support, maintaining business records, resolving disputes, improving security, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative and technical measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information.

You may contact us to request information about personal information associated with you or to request correction or deletion where applicable. We may need to verify your identity before fulfilling certain requests.

Children's Privacy

Our general website and services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

International Users

If you access our website or products from outside the United States, information may be processed or stored in jurisdictions with data protection laws different from those in your location.

Where required, we will handle personal information in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, products, services, or legal obligations change.

When we make changes, we will update the “Last updated” date on this page. Material changes may also be communicated through the website, the relevant product, or another appropriate method.